Extremely Disappointed

Extremely Disappointed

I submitted a claim for pothole damage to my car at the end of August, and today is 14 October — I am still waiting.

Out of desperation, I paid for all the repairs out of my own pocket because Pineapple Insurance kept unreasonably delaying the claim process. Despite my repeated requests for daily and weekly updates, I have been ignored. I even asked for the voice recordings of my calls, but those requests were completely disregarded too.

This has been the worst insurance experience I’ve had in years. They were quick to debit my account every month, but when it comes to paying a legitimate claim, it turns into a nightmare.

There was also an issue with my insurance history, where they claimed there was a gap in coverage. I explained clearly that I was covered under my parents’ insurance for four years and then spent a year overseas in Australia — yet they still used that to delay my claim further.

Now I’m left financially strained, having to borrow money just to get by because of these greedy and unresponsive practices. Pineapple Insurance has completely failed in providing fair service or basic communication.

I’ll be posting this review on HelloPeter and will also escalate the matter to the Ombudsman.

Avoid Pineapple Insurance — they don’t care about their clients once they have your money. I wrote this post while being put on hold for more than 15min.