Extra chargers on monthly Premium

I've had a really frustrating experience with Pineapple. Been trying to get help from Pineapple with no luck. I was overcharged on my premium, and despite sending an email and a couple of messages on WhatsApp, I've received no response at all. It's incredibly disappointing to be treated this way, especially when it comes to billing issues. I expected better customer service and quicker resolution. Right now, I feel ignored and let down. Definitely not what I expected from a company that claims to care about its customers.