LM
Linda M
1 reviews | Active since Sept 2024
18 Sept 2024, 15:03
Extra access ****
Pinapple have an extra excess **** based on permutations and conditions. You gotta be creattive and think of many permutations before signing up.
Pineapple was not ripping me off for extra access. I've been doing quotations this week and many insurers are very straight forward with regards to access. No permutations or conditions about "extra excess". I feel very ****med by Pineapple. I was honest with Pineapple about different aspects of my profile, and no one I spoke to mentioned these different permutations about "extra excess".
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Pineapple Insurance's replyOfficial
18 Sept 2024, 15:20Hi Linda Mkhwa****👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards
Best regards,
Pineapple Insurance's reply18 Sept 2024, 15:20
Official
Hi Linda Mkhwa****👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards
Best regards,