KM
Kayla M
1 reviews | Active since Mar 2017
19 Dec 2024, 14:40
Early debit
My debit order was deducted early after I specifically instructed you guys on 09 December not to deduct early!
A consultant confirmed that it would not be and then you deduct again!? I’m tired of having this same fight and then not receiving responses to my messages. When I request to change my debit order date I get told I will have to then pay 2 months in advance.
Do better.
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Pineapple Insurance's replyOfficial
19 Dec 2024, 14:51Hi Kayla Martins👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply19 Dec 2024, 14:51
Official
Hi Kayla Martins👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.