GP
Glenda P
1 reviews | Active since Dec 2018
02 Nov 2025, 10:57
Drive less…. What a joke, disgusting service, no action!!!
I have been driving under 300km since I joined 4 months ago, still no discount, still no refund I have emailed numerous times, with the response that it will be corrected and I’ll receive a refund…. Still nothing!!!, and now again the last month, full premium deducted.
Helpful (0)
Replies (2)0
Replies (2)
Pineapple Insurance's replyOfficial
02 Nov 2025, 11:00Hi Glenda
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Pineapple Insurance's reply02 Nov 2025, 11:00
Official
Hi Glenda
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
GP
Glenda P's updateReviewer Update
18 Nov 2025, 20:14Forrest request for refund was 4 September, it’s more 2 and a half months later, still not done
GP
Glenda P's update18 Nov 2025, 20:14
Reviewer Update
Forrest request for refund was 4 September, it’s more 2 and a half months later, still not done