BE
Bernelee E
1 reviews | Active since Jul 2024
18 Jul 2024, 17:36
Drive less policy
I have been speaking to a consultant by the name Siphosethu from 01/07/24 regarding their policy drive less… Policy says refund takes 5 working days, he informed me refund will be made on 12/07/24. Today 18/07/24 still no refund, I have been following up since last week and no one bothered to contact me back only today I was informed matter has been escalated to senior management and will be in contact…. I’m still waiting..
Always quick to debit clients accounts and take forever to refund them
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Pineapple Insurance's replyOfficial
19 Jul 2024, 07:02Hi Bernelee
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply19 Jul 2024, 07:02
Official
Hi Bernelee
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.