GP
Glenda P
1 reviews | Active since Dec 2018
01 Jan 2026, 05:53
Drive less A huge marketing strategy filled with empty promises
Their policy and I quote “The Drive Less Get Blessed is a free benefit as part of having your Ride insured with Pineapple and allows you to get around 30% return on your premium automatically each month that you drive under 300km”
What a damn farce, I’ve been with them for 6 months now, and had to write numerous emails to get the return in premium. 3 month refunded, and then again nothing. Still full premium gets deducted every month and no discount app****, is this really what I’ve signed up for? Had enough, it's a marketing strategy, and empty promises
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Replies (1)Pineapple Insurance's replyOfficial
01 Jan 2026, 07:09Hi Glenda
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Pineapple Insurance's reply01 Jan 2026, 07:09
Official
Hi Glenda
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
