VP
Vailynne P
1 reviews | Active since Jan 2025
27 Jan 2025, 11:58
Doubled debited my account.
i am very disappointed with pineapple, My agreement with them was R275, i am a student who does not get a big income. on December 24 they took the correct amount for the insurance, however this month on the 25th the debited my account for 2 different balances, one for R50 and the other for R548.42, despite emailing, trying to chat on the app and even calling nobody has attended to the situation.
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Pineapple Insurance's replyOfficial
27 Jan 2025, 12:19Hi Vailynne pestana👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply27 Jan 2025, 12:19
Official
Hi Vailynne pestana👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.