AM
Amorie M
1 reviews | Active since Feb 2024
22 Feb 2024, 12:17
Double premium deduction and no refund
Pineapple insurance has double debited my account for the month of February and I have been struggling for the past 4 days now to get a proper response. It feels like the team is giving me the run around and not giving me a proper response, not setting up time to call and calling at random times, but when I give them a time to call they do not call me.
Helpful (0)
Replies (3)0
Replies (3)
Pineapple Insurance's replyOfficial
22 Feb 2024, 12:36Hi Amorie Marais👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply22 Feb 2024, 12:36
Official
Hi Amorie Marais👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
AM
Amorie M's updateReviewer Update
22 Feb 2024, 12:46Thank you, the team has called me and arranged for a refund.
AM
Amorie M's update22 Feb 2024, 12:46
Reviewer Update
Thank you, the team has called me and arranged for a refund.
Pineapple Insurance's replyOfficial
22 Feb 2024, 13:08You are welcome😊. I am glad you were assisted.
Pineapple Insurance's reply22 Feb 2024, 13:08
Official
You are welcome😊. I am glad you were assisted.