Double-debited and *******ly debited

It seems like I spoke too soon. A day after my 5-star rating, I raised my issue with you on HelloPeter (where I was ignored after sending my query) and via the online chat. It has been two weeks without resolve. I asked your consultant, Bradley, to move my debit order date. Instead of moving the debit order date to the next month, he did not check the system that I was already debited for July and then I was debited again. I was double-debited for July.

I raised this issue online with your consultant, Diana, who I have been communicating with for two weeks. I distinctly requested the money to be refunded and she confirmed that I was credited for August. I did not give Pineapple permission to credit me; I requested a refund. 5 days after I raised the issue, Pineapple then *******ly collected more money from my bank account. I raised this issue...again. I was given the incorrect refund amount after sending proof of the amounts that were collected. I have requested my refund multiple times and all that Pineapple is doing, is giving me holding messages so that they do not have to refund me. It is the most simple issue that has the most simple resolution. I have been patient and understanding enough. My refund will be done today - for both amounts. I want my policy cancelled today.

There is no client service centre to speak to a consultant (or to escalate this matter) and it seems like they just do not care about their clients. And if you do speak to an agent, it takes a day for them to respond.

They are quick to collect funds but slow to correct their errors. Dismal and disappointing service and poor administration from your company.