Double debit and refund still pending

I accepted insurance with Pineapple last week and received an SMS that I will br debited an amount that is double my premium. I've immediately notified the insurer and they advised that my car was incorrectly captured twice on my policy. My policy literally showed one vehicle on my end. This week the debit went off and true as Bob, it was the double premium. I again notified Pineapple immediately. It's now two days later and I still haven't had feedback about my refund. How long does it usually take to get back to clients and refund them?