Don't waste your time on Pineapple Insurance

I am EXTREMELY dissapointed in Pineapple Insurance. I took out the Insurance about 1 month ago, did my inspection, added my banking details, the works. They did not even try to debit my account. Mid month they phone me and requested a payment. I told them I tried to make a payment and have been struggling to get in contact with them regarding payment. They apologized and even gave me discount on my insurance and agreed to debit my account on the first of the next month (2026/09/01) which I agreed to. The first comes and nothing happens. The second nothing so I try to phone them where they keep dropping my calls or putting the phone down in my ear. I sent WhatsApps and emails requesting information or feedback because I want to pay my insurance and have been struggling to get someone to talk to me. I think it was a day or 2 later I received an sms and email saying my insurance is CANCELED due to non payment. I obviously grow even more furious and irritated so I rep**** to that email that I am not satisfied with the whole process.

About a day later they finnaly decided to phone me where I told them to delete my details, and never phone me again as I don't want to continue wasting my time. I already got another insurance with better customer service.

They proceeded to phone me again and again and again where I told them to remove my details as they are busy wasting my time. Why all of a sudden now try to make the effort? You already lost the customer. Leave me alone.