AK
Ayanda K
1 reviews | Active since Apr 2021
30 Oct 2023, 19:50
Don’t take their insurance
All they know it is to remove comments, even today no one has acknowledged my complaint or have the decency to call me. I keep following up and sending emails and no one cares. I will never recommend anyone #badinsuranceever
Helpful (0)
Replies (1)0
Replies (1)
Pineapple Insurance's replyOfficial
31 Oct 2023, 07:27Hi Ayanda Kubheka👋.
We deeply regret that you feel your complaint has not been acknowledged. Our claims team, as well as the repairers involved, have made numerous attempts to contact you via phone. However, each time we call, you are either busy or do not answer. Additionally, we have not received any response to our email communications, leaving us with no other means of contacting you. In light of this, I will expedite the escalation of your case to both the claims team and the repairer, with the aim of reaching out to you today. It is essential that you answer your phone so that we may provide the necessary assistance, as we are unable to help if we are unable to reach you.
We deeply regret that you feel your complaint has not been acknowledged. Our claims team, as well as the repairers involved, have made numerous attempts to contact you via phone. However, each time we call, you are either busy or do not answer. Additionally, we have not received any response to our email communications, leaving us with no other means of contacting you. In light of this, I will expedite the escalation of your case to both the claims team and the repairer, with the aim of reaching out to you today. It is essential that you answer your phone so that we may provide the necessary assistance, as we are unable to help if we are unable to reach you.
Pineapple Insurance's reply31 Oct 2023, 07:27
Official
Hi Ayanda Kubheka👋.
We deeply regret that you feel your complaint has not been acknowledged. Our claims team, as well as the repairers involved, have made numerous attempts to contact you via phone. However, each time we call, you are either busy or do not answer. Additionally, we have not received any response to our email communications, leaving us with no other means of contacting you. In light of this, I will expedite the escalation of your case to both the claims team and the repairer, with the aim of reaching out to you today. It is essential that you answer your phone so that we may provide the necessary assistance, as we are unable to help if we are unable to reach you.
We deeply regret that you feel your complaint has not been acknowledged. Our claims team, as well as the repairers involved, have made numerous attempts to contact you via phone. However, each time we call, you are either busy or do not answer. Additionally, we have not received any response to our email communications, leaving us with no other means of contacting you. In light of this, I will expedite the escalation of your case to both the claims team and the repairer, with the aim of reaching out to you today. It is essential that you answer your phone so that we may provide the necessary assistance, as we are unable to help if we are unable to reach you.