SM
Sduduzo M
1 reviews | Active since Jul 2020
24 Jul 2020, 15:17
Don’t join pineapple insurance!
Useless and unprofessional. Running claims comms through Intercom is definitely not ideal. The consultants are so impersonal, claims take forever to process and they never respond to the intercom, especially once the claim has been approved, allegedly!
Helpful (0)
Replies (3)0
Replies (3)
Pineapple Insurance's replyOfficial
24 Jul 2020, 15:50Hi Sduduzo,
I am so sorry for your experience here. This is certainly not the experience we aim to achieve.
Please can you give me your full name so we can look into this further.
Kind regards,
Pineapple Team
I am so sorry for your experience here. This is certainly not the experience we aim to achieve.
Please can you give me your full name so we can look into this further.
Kind regards,
Pineapple Team
Pineapple Insurance's reply24 Jul 2020, 15:50
Official
Hi Sduduzo,
I am so sorry for your experience here. This is certainly not the experience we aim to achieve.
Please can you give me your full name so we can look into this further.
Kind regards,
Pineapple Team
I am so sorry for your experience here. This is certainly not the experience we aim to achieve.
Please can you give me your full name so we can look into this further.
Kind regards,
Pineapple Team
Pineapple Insurance's replyOfficial
24 Jul 2020, 16:17Thanks for the feedback,
I do notice your claim has indeed been settled and the team were awaiting confirmation on what settlement type you'd prefer.
We have asked the team to followup on your request and get it settled today.
Again, we really apologize for any inconvenience or delay on this.
Kind regards,
Pineapple Team
I do notice your claim has indeed been settled and the team were awaiting confirmation on what settlement type you'd prefer.
We have asked the team to followup on your request and get it settled today.
Again, we really apologize for any inconvenience or delay on this.
Kind regards,
Pineapple Team
Pineapple Insurance's reply24 Jul 2020, 16:17
Official
Thanks for the feedback,
I do notice your claim has indeed been settled and the team were awaiting confirmation on what settlement type you'd prefer.
We have asked the team to followup on your request and get it settled today.
Again, we really apologize for any inconvenience or delay on this.
Kind regards,
Pineapple Team
I do notice your claim has indeed been settled and the team were awaiting confirmation on what settlement type you'd prefer.
We have asked the team to followup on your request and get it settled today.
Again, we really apologize for any inconvenience or delay on this.
Kind regards,
Pineapple Team
SM
Sduduzo M's updateReviewer Update
24 Jul 2020, 16:19I requested Lizelle to make a cash settlement! Thanks so much
SM
Sduduzo M's update24 Jul 2020, 16:19
Reviewer Update
I requested Lizelle to make a cash settlement! Thanks so much