TL
Tumelo L
1 reviews | Active since Jan 2012
03 Sept 2024, 07:59
Don’t insure with Pineapple - There is no call centre and the app doesn’t allow one to cancel insurance
Worst insurance. I am on my 5th day trying to cancel my policy with Palesa from Pineapple. There is no option to cancel policy or cover in the app. They lie on FAQ on knowledge based that you can simply select uninsure in the app. I just want to cancel my policy.
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Pineapple Insurance's replyOfficial
03 Sept 2024, 08:35Hi Tumelo
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply03 Sept 2024, 08:35
Official
Hi Tumelo
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.