A
Andy
1 reviews | Active since Jan 2024
01 Sept 2026, 16:37
Don’t insure with Pineapple
Terrible experience cancelling my insurance with them. Called about 6 times for a refund. Every agent promised to call back but never did. Still waiting. Highly recommend looking for insurance elsewhere.
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Replies (2)
Pineapple Insurance's replyOfficial
01 Sept 2026, 16:41Hi Andy,
We sincerely apologize for the frustration you have encountered regarding your cancellation and refund, and we are eager to help you.
Please understand that the service you received is not up to our usual standards, and we aim to improve your experience with us. We hear your concerns about the callback promises and want to look into this immediately.
Kindly grant us some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Pineapple Team 🍍
Best regards,
Pineapple Insurance's reply01 Sept 2026, 16:41
Official
Hi Andy,
We sincerely apologize for the frustration you have encountered regarding your cancellation and refund, and we are eager to help you.
Please understand that the service you received is not up to our usual standards, and we aim to improve your experience with us. We hear your concerns about the callback promises and want to look into this immediately.
Kindly grant us some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Pineapple Team 🍍
Best regards,
A
Andy's updateReviewer Update
02 Sept 2026, 14:27It’s been another day of another agent making more promises to contact me but yet again it’s all false promises. “Refund department has gone home we will reach out first thing in the morning.”
A
Andy's update02 Sept 2026, 14:27
Reviewer Update
It’s been another day of another agent making more promises to contact me but yet again it’s all false promises. “Refund department has gone home we will reach out first thing in the morning.”