SS
Shriya S
1 reviews | Active since Jun 2019
22 Jan 2024, 14:54
Don’t fall for the cheap quote!
I am definitely considering canceling my current insurance provider.
I was initially attracted by the online quotes but ended up disappointed.
Recently, I experienced a single tyre blowout, and to my surprise, the consultant's quote included R6200 (excess) plus an additional R6200 for making a claim within the first 6 months of the policy, totaling R12,400 for just one tyre! This is exorbitant, especially considering the tyre's maximum cost is around R3,000.
I'm relieved this happened with a minor incident, as it truly revealed the insurance company's approach.
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Pineapple Insurance's replyOfficial
22 Jan 2024, 16:49Hi Shriya Singh👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply22 Jan 2024, 16:49
Official
Hi Shriya Singh👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.