Dont ever insure with this company

I had someone bump into me I thought it would be a simple process of lodging a claim it has turned into 7 weeks of them ignoring my emails and when they do respond they move you to the next consultant who does not resolve the issue and just delays you further .

I've even gone to the extent of asking them repeatedly for an email address that my lawyer can contact them through and they ignore it.

It has now been 7 weeks my car still hasn't been repaired , I was threatened by the first consultant Charise Davies not to speak to anyone else when I told her I know my rights and I have a right to repair my vehicle at a company of my choosing. She then went on to deliver a veiled threat that they may not approve my claim.

they also tried to multiply my excess several times so that they don't have to pay anything to which I have not agreed but they are insistent.

I've seen several other reviews where they do the same thing to other clients one lady being asked to pay 47k in excess

Its clear by the way the operate that this are normal businesses practices for them delay and ignore so you dont have to pay clients