SH
Sharon H
1 reviews | Active since Apr 2018
26 Jul 2024, 09:54
Dont Do Pineapple Insurance
How does an insurance company work, where you have taken out insurance for your vehicle, but you dont get the contract and you cannot get hold of anyone? Their messenger app is not working. They dont respond to emails. And the worst of all? When you call, for hours it says "this number you have dialled, is not available". The MOST HORRIBLE SERVICE EVER!!!
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Replies (1)
Pineapple Insurance's replyOfficial
26 Jul 2024, 10:56Hi Sharon 👋
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Best regards,
Pineapple Insurance's reply26 Jul 2024, 10:56
Official
Hi Sharon 👋
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Best regards,