TM
Thobile M

1 reviews | Active since Apr 2017

17 Feb 2021, 17:42

Do not trust PINEAPPLE INSURANCE, THEY ARE A ****

At first glance, one would get the idea that Pineapple insurance company is popular among people due to their significant contribution to saving people’s money. Well, not in my (and my team) opinion!

From a client's standing point, the cold and calculating dynamic of their risk assessment has made us angry.

Wrong representation and using shady marketing practices are the main reasons we portray them in a darker light.

We filed for claim, it was processed and approved... then all of a sudden, they changed the entire story to "we can't help you because your laptop was not ******".

Not sure if it's their way of trying to pull a price rigging move on us, or it's plain ********* practices that they have adopted...

Unfortunately, we are dissatisfied with the misinformation provided by the company and would like to warn anyone else who's looking at putting in their money and trust in... 1 STAR for you guys!!

0
Replies (3)
TM
Thobile M's update18 Feb 2021, 02:22
Reviewer Update
I forgot to mention that the laptops that were ****** was due to car jamming and this was mentioned to their representatives from the beginning. Then a few days later, they sent a message of the claim being approved, then that's when the story changed from claim being approved to "we can't help you because there was no force of entry " not sure how is that even possible when it is not even stipulated in their contract especially when everyone knows how bad car jamming is in South Africa, hence we even ensured all our office laptops with them.
the lady we spoke to also advised that she would send the contract where all this is stated, still waiting even today.
Pineapple Insurance
Pineapple Insurance's reply18 Feb 2021, 10:47
Official
Hi Thobile

We are so sorry to hear about your experience. 

We will be in touch asap to see if we can come to a solution that works for everyone.

Kind regards
TM
Thobile M's update18 Feb 2021, 16:14
Reviewer Update
Thank you, I will await your feedback...