MM
Mlibo M
1 reviews | Active since May 2020
15 Apr 2026, 08:59
DO NOT join them if you want peace.
I took a quote and it was actually cheap. I was told I could cancel at anytime should I decide not to leave my current insurer. A friend told me about their bad experience with them not having a contact number, their whatsapp only contacting you when they need something but when you text they say you are in a queue but never get back and their emails are on automation.
I decided to cancel early but it's been days and I am experiencing the exact above. They say the car isn't covered since I haven't sent an inspection but debited me. I sent many emails and texts but no response to cancel. Their app has no option for me to cancel.
I regret cheating on my insurance
Helpful (0)
Replies (1)0
Replies (1)Pineapple Insurance's replyOfficial
15 Apr 2026, 09:12Hi Mlibo
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Pineapple Insurance's reply15 Apr 2026, 09:12
Official
Hi Mlibo
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
