NM
Nkululeko M
1 reviews | Active since Nov 2012
06 Oct 2023, 16:59
Do not insure with Pineapple, their claim process is ****
Pineapple claim process is just pure sh*t. I logged my claim on the 27th of September 2023. I then submitted all the required documents and photos but still the claim hasn't been approved. Today is the 8th "working day" since I submitted the claim. I'm really unhappy with the whole claims process as its very inconveniencing. I'm now without a laptop and unable to do some stuff for my personal business. I would not recommend anyone to insure their devices with pineapple unless they are willing to wait for about two weeks until they have their claim outcome.
Helpful (0)
Replies (4)0
Replies (4)
Pineapple Insurance's replyOfficial
07 Oct 2023, 07:08Hi Nkululeko Mazibuko👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply07 Oct 2023, 07:08
Official
Hi Nkululeko Mazibuko👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
NM
Nkululeko M's updateReviewer Update
07 Oct 2023, 08:57I appreciate it... This is an opportunity on your side to review your current business process. Clearly something is going wrong within the claims process. I shouldn't have to wait this long for a claim outcome. We take insurance so that we can be assured that when something goes wrong with our insured devices, they can be fixed in a timeous manner.
As a side note: The fact that we can't call in to request for status updates should mean that I should have the visibility of the claim process on your app/website. Enable a "tracking" feature for us to be able to see where the claim in sitting in the process instead of chatting to someone who will always take time a certain amount of time to respond... only to respond with a message saying the claim is still being looked into and feedback will be given within a number of x days.
As a side note: The fact that we can't call in to request for status updates should mean that I should have the visibility of the claim process on your app/website. Enable a "tracking" feature for us to be able to see where the claim in sitting in the process instead of chatting to someone who will always take time a certain amount of time to respond... only to respond with a message saying the claim is still being looked into and feedback will be given within a number of x days.
NM
Nkululeko M's update07 Oct 2023, 08:57
Reviewer Update
I appreciate it... This is an opportunity on your side to review your current business process. Clearly something is going wrong within the claims process. I shouldn't have to wait this long for a claim outcome. We take insurance so that we can be assured that when something goes wrong with our insured devices, they can be fixed in a timeous manner.
As a side note: The fact that we can't call in to request for status updates should mean that I should have the visibility of the claim process on your app/website. Enable a "tracking" feature for us to be able to see where the claim in sitting in the process instead of chatting to someone who will always take time a certain amount of time to respond... only to respond with a message saying the claim is still being looked into and feedback will be given within a number of x days.
As a side note: The fact that we can't call in to request for status updates should mean that I should have the visibility of the claim process on your app/website. Enable a "tracking" feature for us to be able to see where the claim in sitting in the process instead of chatting to someone who will always take time a certain amount of time to respond... only to respond with a message saying the claim is still being looked into and feedback will be given within a number of x days.
Pineapple Insurance's replyOfficial
07 Oct 2023, 10:35We sincerely appreciate your feedback and suggestions, Nkululeko, regarding our claims process. Please be assured that we value your input and are diligently working towards making our claims process faster and more efficient. Additionally, we are focused on enhancing the level of communication with our clients, ensuring that they are well-informed and able to track the progress of their claims. Rest assured, we will forward your suggestions to both the team and management. Thank you for your patience and understanding; your support is truly appreciated.
Pineapple Insurance's reply07 Oct 2023, 10:35
Official
We sincerely appreciate your feedback and suggestions, Nkululeko, regarding our claims process. Please be assured that we value your input and are diligently working towards making our claims process faster and more efficient. Additionally, we are focused on enhancing the level of communication with our clients, ensuring that they are well-informed and able to track the progress of their claims. Rest assured, we will forward your suggestions to both the team and management. Thank you for your patience and understanding; your support is truly appreciated.
NM
Nkululeko M's updateReviewer Update
09 Oct 2023, 13:53Still not response from Pineapple. This goes to show the level they are operating at. No update given whatsoever. Its Monday already and we are almost reaching end of business day yet my claim still hasn't been finalized.
To whoever gets to read this, I reiterate my point... DO NOT INSURE WITH PINEAPPLE.
To whoever gets to read this, I reiterate my point... DO NOT INSURE WITH PINEAPPLE.
NM
Nkululeko M's update09 Oct 2023, 13:53
Reviewer Update
Still not response from Pineapple. This goes to show the level they are operating at. No update given whatsoever. Its Monday already and we are almost reaching end of business day yet my claim still hasn't been finalized.
To whoever gets to read this, I reiterate my point... DO NOT INSURE WITH PINEAPPLE.
To whoever gets to read this, I reiterate my point... DO NOT INSURE WITH PINEAPPLE.