DO NOT INSURE WITH PINEAPPLE / NON EXISTENT CLAIMS PROCESS.

Please refrain from taking out insurance with Pineapple. The onboarding process is easy, but when it comes to claim stage, the most ********** experience ever. My items were ****** and reported. Vodafone issued out a replacement phone almost immediately. Pineapple had a lot to ask, some of the information which is already part of my portfolio. I was asked to submit the same documents twice. Mind you, they run on intercom so responses take at least a day or two. My claim has been pending on “obtaining quotes” FOR TWO DAYS. I literally can Google the cost of replacing my items. I had insured my car with them, but after witnessing the incompetence with my electronics, I don’t even trust them to handle my car should anything happen.

Rather invest and pay higher premiums with Outsurance and the likes. Those premiums look good but you won’t have peace of mind when you’re insured with such.

Side note: ignore the 5 star reviews, they encourage us with to do it after onboarding which is easy because the service is quicker than usual. But that’s the only reliable part of this whole thing.

I rate they actually go out of business.