RK
Raksha K
1 reviews | Active since Dec 2016
29 May 2025, 13:39
Do Not Insure with Pineapple
Do not take cellphone insurance with them!!
My phone broke on Sunday, a week later and the only feedback I've received is when I have contacted them!! No clear explanation on the process, to find out after calling them I needed a damages report from the istore which I had to pay for. Now they want to pay 50% of the value I am insured for and I still have to pay an excess for R2k. I asked to speak to a supervisor and I am still waiting for that call. Extremely disappointed. Do not use Pineapple!
Helpful (0)
Replies (4)0
Replies (4)
Pineapple Insurance's replyOfficial
29 May 2025, 13:44Hi Raksha
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Pineapple Insurance's reply29 May 2025, 13:44
Official
Hi Raksha
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
RK
Raksha K's updateReviewer Update
29 May 2025, 13:47Please ask someone to contact me urgently to resolve this matter. It is really disappointing service.
RK
Raksha K's update29 May 2025, 13:47
Reviewer Update
Please ask someone to contact me urgently to resolve this matter. It is really disappointing service.
Pineapple Insurance's replyOfficial
29 May 2025, 13:51Hi Raksha
The claims agent has been notified and will contact you shortly
The Complaints Team🍍
The claims agent has been notified and will contact you shortly
The Complaints Team🍍
Pineapple Insurance's reply29 May 2025, 13:51
Official
Hi Raksha
The claims agent has been notified and will contact you shortly
The Complaints Team🍍
The claims agent has been notified and will contact you shortly
The Complaints Team🍍
RK
Raksha K's updateReviewer Update
29 May 2025, 15:08Hi Complaints Team
I will be going to the Ombudsman as I insured for a value and only receiving 50% off the value of the phone!! This is unacceptable! Please escalate this to someone higher than Khaya, aka supervisor! Still completely disappointed. I paid my premiums in full not to receive 50% when it is time to claim!!
I will be going to the Ombudsman as I insured for a value and only receiving 50% off the value of the phone!! This is unacceptable! Please escalate this to someone higher than Khaya, aka supervisor! Still completely disappointed. I paid my premiums in full not to receive 50% when it is time to claim!!
RK
Raksha K's update29 May 2025, 15:08
Reviewer Update
Hi Complaints Team
I will be going to the Ombudsman as I insured for a value and only receiving 50% off the value of the phone!! This is unacceptable! Please escalate this to someone higher than Khaya, aka supervisor! Still completely disappointed. I paid my premiums in full not to receive 50% when it is time to claim!!
I will be going to the Ombudsman as I insured for a value and only receiving 50% off the value of the phone!! This is unacceptable! Please escalate this to someone higher than Khaya, aka supervisor! Still completely disappointed. I paid my premiums in full not to receive 50% when it is time to claim!!