TN
Tandeka N
1 reviews | Active since Jan 2024
18 Jan 2024, 09:54
DO NOT I REPEAT DO NOT EVER CONSIDER TAKING THIS INSURANCE!!!!
Very inefficient! You can’t call them only communicate via email’s secondly they’ll keep telling you a follow up has been made 2 months went by without any payout yet the claim has been approved after probably 6weeks of being a crick to them and over 50 emails sent to them! You’ll have anxiety dealing with them! Do not even try! I was assisted by Andani who does not communicate at all only when you send him a message asking for an update and he’ll respond with “a follow up has been made”! I’ve never been so frustrated in my life. I’ve even handed the matter to my attorney’s
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Pineapple Insurance's replyOfficial
18 Jan 2024, 10:33Hi Tandeka Nyenyeku👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply18 Jan 2024, 10:33
Official
Hi Tandeka Nyenyeku👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.