Do not⚠️⛔️ ever consider this insurance, you’ll have anxiety !!!

If you think of insuring with them, don’t. I caution you to say look somewhere else, they where so helpful when I was signing up with them, quick to call and get all car details and all then I had a claim. To tell you, it was said to be done, claim finalized before December but I am still following up to today, it’s got worse, they do not answer my WhatsApp messages, their app messages, emails and the most frustrating part, there is no way else to get hold of them. So here it is: my car got hailed on (Midrand hail). A claim was done, assessments and etc. We finalized on I will take the cash and fix the car myself. I was asked to confirm my banking detail and all, which I did. Last day on November, I receive the email that the money will be wired in and should reflect in 2-5day. Ok 7 days passed and nothing, 14days still nothing, on day 19 which was 19Dec I reached out on their app to find out the hold up since this transaction was supposed to be a think of 1-5days but we where going for 3 weeks. Guess what yes I reached out and no response, say 21, a full 3weeks later, I receive a WhatsApp text from pineapple about changing underwriters opt in and etc but I responded to that message with a question to say had they not seen my query on their app🤷🏽♀️. Who ever assisted me that day verified all and found out they made a mistake, tried to wire the money to my old bank account( not the one I provided when we finalized the claim) that’s been closed. Was asked to provide my bank statements and proof of banking again to rectify their mistake, which I did. Can I tell you, it’s the 18th of a new month and no one is saying anything.