NM
Nosipho M
1 reviews | Active since Dec 2020
27 Oct 2023, 01:49
Do not choose this insurance
This has to be one of the worst insurance ever. I submitted a claim for a broken phone. Everything has been sent to them but its have been over 2 weeks waiting for validation. The fact that I have to go to a repair store instead of them collecting my phone. My phone is ready for collection but they haven’t done anything for my claim
Helpful (0)
Replies (1)0
Replies (1)
Pineapple Insurance's replyOfficial
27 Oct 2023, 07:51Hi Nosipho Mkhulisi👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Rest assured, I have received your complaint and promptly escalated it to the appropriate department for immediate attention. Please understand that the service you received falls short of our usual high standards, and we are committed to resolving this matter to your satisfaction.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Rest assured, I have received your complaint and promptly escalated it to the appropriate department for immediate attention. Please understand that the service you received falls short of our usual high standards, and we are committed to resolving this matter to your satisfaction.
Pineapple Insurance's reply27 Oct 2023, 07:51
Official
Hi Nosipho Mkhulisi👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Rest assured, I have received your complaint and promptly escalated it to the appropriate department for immediate attention. Please understand that the service you received falls short of our usual high standards, and we are committed to resolving this matter to your satisfaction.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Rest assured, I have received your complaint and promptly escalated it to the appropriate department for immediate attention. Please understand that the service you received falls short of our usual high standards, and we are committed to resolving this matter to your satisfaction.