TA
Tarryn A
1 reviews | Active since Dec 2021
05 Oct 2023, 09:12
Do NOT choose Pineapple Insurance. Spare Yourself.
If I could give Pineapple zero stars I would. NEVER EVER EVER EVER choose pineapple. I have been waiting on a cellphone claim to be processed for a month. Each time I speak to a consultant via their chat app I am told "they are waiting on a manager to get back to me". FOR FOUR WEEKS. The most unprofessional insurance service I have ever had. I cannot wait to be done with them and move to a more established service. HORRIBLE INSURANCE .
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Replies (5)TA
Tarryn A's updateReviewer Update
05 Oct 2023, 09:17The five star ratings must surely be a paid for marketing gimic on here. Because they have been truly horrible . I have contacted them every single day almost for three weeks. And I am told by Tsholofefolo "Apologies. I will get back to you". With no real information, timeline, details . After two years of paying for insurance with them I have a creeping feeling that they are finding ways to not pay out.
TA
Tarryn A's update05 Oct 2023, 09:17
Reviewer Update
The five star ratings must surely be a paid for marketing gimic on here. Because they have been truly horrible . I have contacted them every single day almost for three weeks. And I am told by Tsholofefolo "Apologies. I will get back to you". With no real information, timeline, details . After two years of paying for insurance with them I have a creeping feeling that they are finding ways to not pay out.
Pineapple Insurance's replyOfficial
05 Oct 2023, 10:21Hi Tarryn Alexander👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply05 Oct 2023, 10:21
Official
Hi Tarryn Alexander👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
TA
Tarryn A's updateReviewer Update
05 Oct 2023, 11:24Oh nice, another automated response from Pineapple. Exactly what I've been dealing with for a month.
TA
Tarryn A's update05 Oct 2023, 11:24
Reviewer Update
Oh nice, another automated response from Pineapple. Exactly what I've been dealing with for a month.
Pineapple Insurance's replyOfficial
05 Oct 2023, 12:36Please note that it is not an automated response, I have escalated your complaint to the claims department and they will be in contact with you today and provide feedback on your claim.
Pineapple Insurance's reply05 Oct 2023, 12:36
Official
Please note that it is not an automated response, I have escalated your complaint to the claims department and they will be in contact with you today and provide feedback on your claim.
TA
Tarryn A's updateReviewer Update
05 Oct 2023, 15:43I was contacted BUT only to be told that there is NO FEEDBACK to give me after a month. And I must continue waiting.
TA
Tarryn A's update05 Oct 2023, 15:43
Reviewer Update
I was contacted BUT only to be told that there is NO FEEDBACK to give me after a month. And I must continue waiting.