BR
Bradley R

1 reviews | Active since Nov 2023

11 Nov 2024, 09:56

DO NOT!

Worst experience, the communication and turn around time from pineapple is putrid!!

I was involved in an accident with my car over a month and a half ago, I have been without a car, my car was towed from the scene and sent for evaluation and eventually they said they would cover the damage that the mechanics found, eventually the mechanics fixed what they thought was wrong now they found more issues with my car and are awaiting for confirmation from the insurance if they would cover the new damages they found????? and pineapple as per usual is just taking their sweet time not realising that as a paying customer we expect such situations to be dealt with hast and atleast to receive communication and reassurance!!! thats why we pay insurance!! I have sent multiple messages on their app and it has been days and still no response!!!

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Replies (1)
Pineapple Insurance
Pineapple Insurance's reply11 Nov 2024, 10:00
Official
Hi Bradley Rossouw👋,

My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.