JT
Julian T
1 reviews | Active since Dec 2016
21 Aug 2025, 20:43
Disspointed
I wish their advertismants were as good as their service.
Helpful (0)
Replies (2)0
Replies (2)JT
Julian T's updateReviewer Update
21 Aug 2025, 22:34Example, the pictures.of the vehicles are wrong way. App crash and they confirmed on 10 July rhat everything is in order and 100%
After the unfortunate Uber who drove into me 2 days ago. Now Pineapple said, acually the car was not.suppose to be insured because of some unknown account that was handed over. Had no knowledge Pineapple aaid irs likely the claim is rejected!!!!!!! I've never missed a payment nothing.
Also, the Tracker thing stopped working
2 week can't reach them
After the unfortunate Uber who drove into me 2 days ago. Now Pineapple said, acually the car was not.suppose to be insured because of some unknown account that was handed over. Had no knowledge Pineapple aaid irs likely the claim is rejected!!!!!!! I've never missed a payment nothing.
Also, the Tracker thing stopped working
2 week can't reach them
JT
Julian T's update21 Aug 2025, 22:34
Reviewer Update
Example, the pictures.of the vehicles are wrong way. App crash and they confirmed on 10 July rhat everything is in order and 100%
After the unfortunate Uber who drove into me 2 days ago. Now Pineapple said, acually the car was not.suppose to be insured because of some unknown account that was handed over. Had no knowledge Pineapple aaid irs likely the claim is rejected!!!!!!! I've never missed a payment nothing.
Also, the Tracker thing stopped working
2 week can't reach them
After the unfortunate Uber who drove into me 2 days ago. Now Pineapple said, acually the car was not.suppose to be insured because of some unknown account that was handed over. Had no knowledge Pineapple aaid irs likely the claim is rejected!!!!!!! I've never missed a payment nothing.
Also, the Tracker thing stopped working
2 week can't reach them
Pineapple Insurance's replyOfficial
22 Aug 2025, 07:07Hi Julian Tabone👋,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
Pineapple Insurance's reply22 Aug 2025, 07:07
Official
Hi Julian Tabone👋,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍