eG
estie G
1 reviews | Active since Dec 2013
20 Aug 2024, 09:18
Dissatisfied client
From the time we joined everyone was supper helpful until the time came for them to refund due to low kilometers that was driven my husband has been in contact with them and ever time they just say that it will be paid. we are however still awaiting for payment a payment from them we are not happy with this service and will not be recommending pineapple to anyone worst service ever.
Helpful (0)
Replies (1)0
Replies (1)
Pineapple Insurance's replyOfficial
20 Aug 2024, 13:53Hi Estie 👋
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply20 Aug 2024, 13:53
Official
Hi Estie 👋
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.