Dissatisfactory service from Pineapple Insurance

To whom it may concern,

I am utterly disappointed with pineapple & it’s service.

The last time pineapple debited the monthly premium was on December 15th 2022 an amount of R1245.77 on January 30th R50 was debited from my account obviously there were no funds & I was charged R35 for that, again February 1st R50 was debited & was charged R35. February the 2nd R50 was debited & I was charger R35, February 4th another attempt to debiting R50 was made & I was charged R35. 15th January & February there’s no debit shown of R1245.77 for the month of January & February besides these R50 charges along with the unpaid charges. Guess what happens March 3rd R50 is being attempted again & obviously I’m being charged for that another R35 March 4th another R50 attempt along with a R35 charge, March 6th to March 8th R50 debits along with R35 charges.

I spoke to Nomfundo on 6 March to inform of my cancellation & during our chat she went quiet. Nobody contacted me or any thing of that sort. I had to open a new chat where I spoke to Waldo, who then I also told I would like to cancel my policy & enquired about the R50 debits as there was nothing insured on my policy & hd said he would escalate the matter to my shock no contact was made till date. Nomfundo only got back to me yesterday after a week’s silence to tell me she was on sick leave, why was the matter not referred to another agent to assist? Where I was then told that they are swamped with how is that even any of my problem when I’m the one being charged & debited for an item that doesn’t even reflect on the app. I then get told I will be debited a full month’s premium for March R1245.77 how when I no longer have the vehicle??? (March’s premium has gone off my account this morning) & what were the R50’s for because it seems no one knows what they were for will I be credited for all theses unpaid charges that Pineapple has caused me or should I refer the mater to the Ombudsman?

I am dissatisfied with the service received as I feel TCF was not app**** in this whole process. My email address is ***

Regards, Thozamile Tshabalala ***