DH
Danielle H
1 reviews | Active since Nov 2020
18 Nov 2024, 14:50
Dissatisfaction!!!! No assistance!!!
I had a car accident on the 15/11/2024 loaded all the information on the app and NOTHING!!! NO ONE HAS CONTACTED ME. NO ASSISTANCE, NOTHING!!! My family regret signing up with Pineapple. We feel like we giving away money for nothing! Very disheartening.
Helpful (0)
Replies (5)0
Replies (5)
Pineapple Insurance's replyOfficial
18 Nov 2024, 14:53Hi Danielle
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply18 Nov 2024, 14:53
Official
Hi Danielle
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's replyOfficial
18 Nov 2024, 15:52I have assigned the Query to the claims department and they will be in contact with your husband as soon as possible.
Pineapple Insurance's reply18 Nov 2024, 15:52
Official
I have assigned the Query to the claims department and they will be in contact with your husband as soon as possible.
DH
Danielle H's updateReviewer Update
18 Nov 2024, 15:54Thank you, it's much appreciated.
DH
Danielle H's update18 Nov 2024, 15:54
Reviewer Update
Thank you, it's much appreciated.
Pineapple Insurance's replyOfficial
18 Nov 2024, 18:54Hi Danielle
I have been informed that a claims agent has successfully contacted your husband and registered the claim. I sincerely apologize once again for the inconvenience caused.
I have been informed that a claims agent has successfully contacted your husband and registered the claim. I sincerely apologize once again for the inconvenience caused.
Pineapple Insurance's reply18 Nov 2024, 18:54
Official
Hi Danielle
I have been informed that a claims agent has successfully contacted your husband and registered the claim. I sincerely apologize once again for the inconvenience caused.
I have been informed that a claims agent has successfully contacted your husband and registered the claim. I sincerely apologize once again for the inconvenience caused.
DH
Danielle H's updateReviewer Update
18 Nov 2024, 19:44Thank you.
DH
Danielle H's update18 Nov 2024, 19:44
Reviewer Update
Thank you.