SK
Sfiso K
1 reviews | Active since Mar 2024
04 Dec 2024, 20:37
Dissatisfaction
Very very poor service , hard to reach and have no contact number each time you need help they send you straight to the app the insurance itself in my view is a **** I would not recommend for anyone the access conditions are insane they charge you 6500 because you didn’t bump into a third party overcharge than the original quote
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Replies (1)
Pineapple Insurance's replyOfficial
05 Dec 2024, 07:28Hi Mofenyi
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply05 Dec 2024, 07:28
Official
Hi Mofenyi
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.