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Ntombikhona N
1 reviews | Active since Sept 2023
02 Oct 2023, 17:26
Dissappointed with service
It is now a month since my accident but my claim is still not finalised. Last Tuesday Mervyn promised an update in 48hrs, I am still waiting for that update. There has been no response to my email. I am starting to think that Mervyn is purposely ignoring my claim or undermining my intelligence. I am very disappointed by Pineapple insurance.
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Pineapple Insurance's replyOfficial
03 Oct 2023, 08:14Hi Ntombikhona Ngxekisa👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for your frustration, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for your frustration, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply03 Oct 2023, 08:14
Official
Hi Ntombikhona Ngxekisa👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for your frustration, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for your frustration, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.