EJvR
Ethan Janse van Rensburg
1 reviews | Active since Apr 2026
25 Apr 2026, 11:07
Dissapointing service
Terrible service, I asked for assistance yesterday and explained to them that I had lost my job recently and i just need to pause my payment, the consultant then only told me they can only remove one car from my insurance. Decided to move insurance. 43 minute call just to cancel my policy where 40 minutes was just waiting for a representative/consultant to answer!
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Pineapple Insurance's replyOfficial
25 Apr 2026, 11:21Hi Ethan Janse van Rensburg🖐️,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Pineapple Insurance's reply25 Apr 2026, 11:21
Official
Hi Ethan Janse van Rensburg🖐️,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍