Dispute premiums
My services were suspended on 9 March due to none payments, cool I did not mind because I am in no financial position to pay.
To my surprise a debit order went off this afternoon, I tried to dispute but it does not allow me. As frustrated as I am, I came to realise that even last month I was debit on the 13th March.
I sent an email disputing, I would like my premiums back. Services were suspended so why do I have to pay.
I have been trying to find ways to contact them other than the email. Chatbox is useless.
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Replies (2)
Pineapple Insurance's replyOfficial
16 Apr 2026, 07:10Hi Ntombothando M🖐️,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Pineapple Insurance's reply16 Apr 2026, 07:10
Official
Hi Ntombothando M🖐️,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
's updateReviewer Update
09 May 2026, 10:06I am still awaiting on my refund, the refund process was lodged on the 16th April. I was told it takes 7-14 working days to process. Today, 9 May, and I haven’t received my money.
's update09 May 2026, 10:06
Reviewer Update
I am still awaiting on my refund, the refund process was lodged on the 16th April. I was told it takes 7-14 working days to process. Today, 9 May, and I haven’t received my money.