LT
Lucky T
1 reviews | Active since Jan 2022
02 May 2024, 14:23
Dishonest insurance
This insurance Rushes to deduct money from Bank account without receiving policy of insurance and the agreement, they don't inform you in time and I decline their tracking but they proceed to deduct money
Helpful (0)
Replies (3)0
Replies (3)
Pineapple Insurance's replyOfficial
02 May 2024, 15:10Hi Lucky Tlalas👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply02 May 2024, 15:10
Official
Hi Lucky Tlalas👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
LT
Lucky T's updateReviewer Update
03 May 2024, 15:27I need my refund guy's what are you covering because I already cancel it.pineapple i surance u can't cancel it on 2024/05/30 while to ay it's a 3rd day after deduction on my account.
LT
Lucky T's update03 May 2024, 15:27
Reviewer Update
I need my refund guy's what are you covering because I already cancel it.pineapple i surance u can't cancel it on 2024/05/30 while to ay it's a 3rd day after deduction on my account.
LT
Lucky T's updateReviewer Update
03 May 2024, 15:28U have just sent the policy today,all along why was not sent to me, I need my money back
LT
Lucky T's update03 May 2024, 15:28
Reviewer Update
U have just sent the policy today,all along why was not sent to me, I need my money back