KM
Katekani M
1 reviews | Active since Dec 2021
01 Jan 2025, 08:23
Dishonest insurance and lairs
I'm very upset and disappointed by the service of pineapple, I specifically told them to debit my account on 20th January 2025 and the lady agreed because currently I'm covered with Absa idirect. To my surprise, my account is debited on 31 December 2024 and now I'm paying 2 car insurance for one vehicle in December and I can't afford that. I want my policy with pineapple insurance canceled because they are dishonest and not trustworthy because how can you agree over the phone on the 20th January 2024 then debit on 31 December 2024. They took me for a fool and I don't want the cover anymore and I want my money back, cancel the insurance.
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Pineapple Insurance's replyOfficial
01 Jan 2025, 08:43Hi Katekani
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply01 Jan 2025, 08:43
Official
Hi Katekani
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.