DISHONEST INSURANCE

I took insurance for my mother, thinking it will be easier for her to handle. She went through the claims process without anyone moving her vehicle to an authorized site. The claims process is long because you can’t call them. They call you. In their own time. She says she asked about the car and was told to not worry. The team says they never said such a thing and want her to forfeit R15k for storage on an unauthorised site. I want proof of these recordings and I’ve been told about feedback. I want the recordings as evidence that they don’t want to produce even though they have been through them. Shouldn’t be so hard to send them.