SA
Steven A
1 reviews | Active since Mar 2016
16 Oct 2023, 15:08
Dishonest company constantly violating the POPI act.
Totally ********* company with absolutely no respect for the POPI act. Constantly harass me with spam phone calls, in spite of being told that they do not have my consent to market and instructing them to remove my details from their records. Further violation of the POPI act is that they pass clients' details on to third parties (Dynamic Solutions) to market on their behalf.
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Pineapple Insurance's replyOfficial
16 Oct 2023, 15:41Hi Steven Adendorff👋,
My name is Thulile, and I am the designated individual responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have experienced, and I am committed to resolving your concerns. Upon thorough investigation, I have checked our call logs and database, but regrettably, there are no records of your interactions or profile available. Kindly inform me if there is an alternative contact number we may have utilized to reach you since the provided details such as your name, surname, email, and contact number do not match any existing records within our system. I am eager to assist you promptly, but unfortunately, I am unable to retrieve any information or records associated with the provided details.
My name is Thulile, and I am the designated individual responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have experienced, and I am committed to resolving your concerns. Upon thorough investigation, I have checked our call logs and database, but regrettably, there are no records of your interactions or profile available. Kindly inform me if there is an alternative contact number we may have utilized to reach you since the provided details such as your name, surname, email, and contact number do not match any existing records within our system. I am eager to assist you promptly, but unfortunately, I am unable to retrieve any information or records associated with the provided details.
Pineapple Insurance's reply16 Oct 2023, 15:41
Official
Hi Steven Adendorff👋,
My name is Thulile, and I am the designated individual responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have experienced, and I am committed to resolving your concerns. Upon thorough investigation, I have checked our call logs and database, but regrettably, there are no records of your interactions or profile available. Kindly inform me if there is an alternative contact number we may have utilized to reach you since the provided details such as your name, surname, email, and contact number do not match any existing records within our system. I am eager to assist you promptly, but unfortunately, I am unable to retrieve any information or records associated with the provided details.
My name is Thulile, and I am the designated individual responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have experienced, and I am committed to resolving your concerns. Upon thorough investigation, I have checked our call logs and database, but regrettably, there are no records of your interactions or profile available. Kindly inform me if there is an alternative contact number we may have utilized to reach you since the provided details such as your name, surname, email, and contact number do not match any existing records within our system. I am eager to assist you promptly, but unfortunately, I am unable to retrieve any information or records associated with the provided details.