ME
Monique E
1 reviews | Active since Dec 2023
18 Dec 2023, 11:44
DISHONEST AND UNRELIABLE
Worst experience ever!! A car bumped into me on my way to work, they informed me that my excess is more than the repair amount. Went to fetch my car at the storage premises, the panel beater informed me that there was no assessor and that they never did a quotation. I requested Pineapple to provide me with the "quotation"... Its been a month and I am still waiting. They are dishonest and unhelpful. Will be changing from insurance companies January 2024.
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Replies (1)
Pineapple Insurance's replyOfficial
19 Dec 2023, 09:15Hi Monique,👋
My name is Lynique, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.🍍
My name is Lynique, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.🍍
Pineapple Insurance's reply19 Dec 2023, 09:15
Official
Hi Monique,👋
My name is Lynique, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.🍍
My name is Lynique, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.🍍