Disheartened by Pineapple: A Frustrating Journey Through Insurance Claims

To tell you that I'm disappointed is an understatement. I was involved in a car accident on January the 17th, so I put in a claim with my Insurance, Pineapple. You know when you can never tell of bad service until you go through the process of claiming for an accident?? It started well and I was hopeful that the process would be smooth, because the response time in the beginning was quick. Then we had to wait for an assessment - argh that's a story for another day. Needless to say, I got my car back the 6th of March which was more than 30 days. But here's my problem.... I was charged full premium fees in February even though I qualified for a driverless discount. I've been explaining to the consultant since early March, we are nearing the end of May and still have not received feedback as to why I was charged a full rate if I qualified for drive-less discount. The lack of resolution and acknowledgement is profoundly disappointing. Regrettably, I think my time with pineapple has come to an end. 😞😥