KB
Khomotso B
1 reviews | Active since Jul 2020
08 Jun 2023, 16:24
Disgusting service
I had to reach out to the founder of pineapple myself to highlight the poor service in this company. I’m still waiting for my refund and they lie and say it’s paid. When I ask for proof of payment they can’t provide it. Disgusting service. Don’t join them!!!
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Pineapple Insurance's replyOfficial
09 Jun 2023, 10:35Hello K****tso, my name is Pippa, and I handle all customer queries and complaints here at Pineapple. I would like to apologise sincerely for the lack of communication on our side. I have your contact details and am investigating what has happened on our end. Thank you for your patience and I will be in touch.
Pineapple Insurance's reply09 Jun 2023, 10:35
Official
Hello K****tso, my name is Pippa, and I handle all customer queries and complaints here at Pineapple. I would like to apologise sincerely for the lack of communication on our side. I have your contact details and am investigating what has happened on our end. Thank you for your patience and I will be in touch.