Disgusting service!!

This is really disappointing, i logged a complain here on hello peter on the 18/11/2025 and they said someone will call me back, till today i haven't received any call instead i got an email from Thulile Ntwasa from the complaints dept. saying i should direct my email to another email address and i wondered since she is in the complaints department couldn't she have sent it to the correct department and provide me with feedback? I still haven't received any outcome of my claim and i have even fixed the car coz i can never understand why its taking so long to fix a mere door locks!! then i must trust Pineapple with bigger claims?? All i want is all my premiums from when i took up the policy until now Nov2025 since i have been debited again but i was told my cover is invalid because of their own unprofessionalism, THEN WHY DEBIT ME!!!!!!! I have never seen an appalling service ever!