SN
Sipho N
1 reviews | Active since May 2022
30 Oct 2024, 16:00
Disgusting service
Pineapple is deliberately not putting up the contact details (numbers) because they know that they’re dishonest. Debited my account after I had told them on numerous occasions that I will not take up their insurance. I cancelled within 14 days as stated by their agent. These ****** must refund me.
Helpful (0)
Replies (1)0
Replies (1)
Pineapple Insurance's replyOfficial
31 Oct 2024, 06:32Hi Sipho
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply31 Oct 2024, 06:32
Official
Hi Sipho
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.