NJ
Ndileka J
1 reviews | Active since Jul 2015
29 Aug 2024, 13:55
Disgusting service
Poor and *********** Service I am just escalating this with the Ombudsman. Its been 2months waiting on a assessor to call or came everyday we call and we promised will call back! Its really affecting my health the stress is just to much.
Helpful (0)
Replies (2)0
Replies (2)
Pineapple Insurance's replyOfficial
29 Aug 2024, 14:09Hi Ndileka
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply29 Aug 2024, 14:09
Official
Hi Ndileka
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
NJ
Ndileka J's updateReviewer Update
29 Aug 2024, 14:20Hi Isago, what you are saying is something we are always told daily. "We will call you, let me go through the querie" every single day. Look at our reference you will see we call daily and even better listen to our conversations you will hear how polite we are even through this bad service. ***
NJ
Ndileka J's update29 Aug 2024, 14:20
Reviewer Update
Hi Isago, what you are saying is something we are always told daily. "We will call you, let me go through the querie" every single day. Look at our reference you will see we call daily and even better listen to our conversations you will hear how polite we are even through this bad service. ***