1 reviews | Active since Mar 2015
Disgusting, ruthless customer care skills on a claim (no words to describe)
What a business these kids are running, they running their company to their grave...so easy to sign up but claiming omw, the worst ever...a pitty there is nothing less to give than 1 star... They keep sending me an email to let them know when a convenient time is to call me...I responded 2 days now that anytime but they persist on sending me more emails asking the same thing, I even responding on the app messages but this consultant (Andani) refuses to respond to my email even... I cant call them and this feels like all the other reviews was correct where they are trying to stall this claim but this will be taken further...Management is no where to be heard shows the interest they have on customer service. I have a fleet of vehicles of my company insured by them but if I do not get my response in 1 day and if my claim is not resolved we are done...I don't want to hear the same response that they copy and paste to everyone that complains....***********, no customer care skills, pure money making....business run by Kids......so guys just pay your insurance for nothing as they will try to not pay a cent on claims
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Right so a retailer at the moment will not have the phone as its probably outdated after a year or 2 so how do i replace a similar phone at a retailer for that amount....so I requested them to provide the cash instead as i can source a fairly new phone of similar specs via my contacts.. A retailer charges 3x the amount and only have the latest phones available....I asked the consultant from pineapple to rather give the cash instead so i can my my daughter's phone similar to what she had but they refuse (all other insurances gives u this option) but I am still awaiting their answer for days now....With a voucher card I have to cough up at least another R4000 to get a similar phone from a retailer...They are not interested in keeping the customer happy as long as they can get your monthly premiums...So advice to people don't look for cheap insurance as you will experience problems of lengthy delays and interrogations for a small claim. Go with Outsurance and similar companies instead.....they have just wasted my time
Right so a retailer at the moment will not have the phone as its probably outdated after a year or 2 so how do i replace a similar phone at a retailer for that amount....so I requested them to provide the cash instead as i can source a fairly new phone of similar specs via my contacts.. A retailer charges 3x the amount and only have the latest phones available....I asked the consultant from pineapple to rather give the cash instead so i can my my daughter's phone similar to what she had but they refuse (all other insurances gives u this option) but I am still awaiting their answer for days now....With a voucher card I have to cough up at least another R4000 to get a similar phone from a retailer...They are not interested in keeping the customer happy as long as they can get your monthly premiums...So advice to people don't look for cheap insurance as you will experience problems of lengthy delays and interrogations for a small claim. Go with Outsurance and similar companies instead.....they have just wasted my time