MP
Malcolm P
1 reviews | Active since Jul 2020
20 Dec 2023, 09:44
Disgusting customer service
Worst insurance company ever.Logged a claim on the 14 November.There is no contact number to call anyone everything is done on their app.Theu take days to come back to you.Receievd feed back 2 weeks ago and every time we request a call it take 3 to 4 days for them to contact you.Now today we are told to wait until the 3rd Jan 2024 for them to finalize the claim as that department is closed.*** pathetic. This will be taken up with the ombudsman
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Pineapple Insurance's replyOfficial
20 Dec 2023, 10:49Hi Malcolm,👋
My name is Lynique, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Lynique, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply20 Dec 2023, 10:49
Official
Hi Malcolm,👋
My name is Lynique, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Lynique, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.