1 reviews | Active since Jul 2023
Disgusted service Pineapple Insurance assessors and back office!
I insured my car with Pineapple in good faith, specifically ensuring I had car hire as it is a requirement for my job. I have been nagging for an update on my car since the accident on 2 May. I have been told that I must return the rental car tomorrow but my car will only be ready on the 15th of this month. The assessor took their time to assess the car creating massive delays. Now I sit in a situation where I must return the rental car, without getting my car back and will be disciplined for not being able to drive around. The service from the call centre people has been excellent, however where it counts, getting my car fixed has been a complete disgrace. I have never been so underwhelmed by an insurance companies complete disregard for me situation.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.